We Answered Your Commonly Asks
How can I contact your support team?
You can reach us via email, phone, or WhatsApp. Visit our “Contact Us” page for all details.
Do you offer cash on delivery?
Yes, we offer COD on select products and pin codes. Please check availability at checkout.
What is your return or exchange policy?
We offer easy returns and exchanges within 7 days of delivery, subject to product condition.
How long will it take to receive my order?
Standard delivery takes 4–7 business days, depending on your location.
Can I customize my order?
In some categories, yes! Please contact our support team to check customization options.
Do you ship internationally?
Yes, we do offer international shipping. Shipping charges may apply based on location.
How can I track my order?
Once shipped, you’ll receive a tracking link via SMS and email to follow your delivery.
Is it safe to make payments on your website?
Absolutely. We use secure payment gateways and SSL encryption to protect your data.
Do you offer bulk or wholesale pricing?
Yes, we have special pricing for bulk orders. Please contact us for a custom quote.
Where are your products made?
All our products are proudly designed and manufactured in Jaipur with high-quality standards.
We Answered About Shipping and Delivery
How long does it take to deliver my order?
Standard delivery usually takes 4–7 business days, depending on your location.
Do you offer express or same-day delivery?
Yes, express delivery is available in select cities at an additional charge.
How can I track my shipment?
You’ll receive a tracking link via SMS and email once your order is dispatched.
Do you charge for shipping?
We offer free shipping on most prepaid orders. For COD and remote areas, minimal charges may apply.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by country.
What if my package is delayed?
We’ll notify you if there's a delay. You can also contact our support team for real-time updates.
Can I change my shipping address after placing the order?
Yes, but only if the order hasn’t been shipped. Contact us immediately for any changes.
What happens if I’m not available at the time of delivery?
Our courier partner will make 2-3 attempts. You can also reschedule through the tracking link.
Do you deliver on weekends and holidays?
Delivery on weekends depends on your location and courier availability. No deliveries on national holidays.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours with unboxing photos, and we’ll resolve the issue promptly.
We Answered About Placing Order and Payment
How can I place an order?
Simply browse our products, select your preferred item, choose the size/variant, and click "Add to Cart" followed by "Checkout."
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and manage your history.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available for select pin codes. You can check availability during checkout.
How do I know if my order is confirmed?
Once your order is placed, you’ll receive a confirmation email and SMS with the order details.
Can I modify or cancel my order after placing it?
You can request modifications or cancellations within 1 hour of placing the order by contacting our support team.
Is it safe to make payments on your website?
Yes, we use secure, encrypted payment gateways to protect your information.
My payment failed, but the money was deducted. What should I do?
Don’t worry. In such cases, the amount is usually auto-refunded within 5–7 working days. You can also contact us for support.
Can I use discount coupons or promo codes?
Absolutely! Apply your coupon code during checkout to avail discounts.
Do you offer EMI options or Pay Later services?
Yes, EMI and Pay Later options are available through select payment partners. You’ll see eligible options at checkout.
Still Have Queries?
Sales
Have questions about our products, pricing, or orders?
order@eutour.in
Complaints
Facing an issue with your order or experience?
order@eutour.in
Returns
Need to return or exchange a product?
order@eutour.in
Marketing
Interested in collaborations, partnerships, or promotions?